Susan H. Koelb
33 Kingston Hill Court ● Kingston, RI
02881 ● 401-783-7594 ● firstname.lastname@example.org
● Responsible for design, programming and maintaining largest marine
ecosystem database in the world
● Provided Freight quotes for
IT products ● Processed CMA/ RMA requests
● Generated $400.000.00 in actual sales of IT products
● Provided customer service to IT clients
● Group purchasing agents for 7 school districts ●
Extensive experience in relational database
● Hold both a BA and MA ● Excellent proofreading skills
● Taught operating system and computer courses ● Wrote technical and user
● Proficient in Word, Excel, Lotus Notes, Computer programming, call center;
some Oracle and Access
APC by Schneider Electric
West Kingston, RI 2/2005 – present
Logistics; Product Returns; Customer Response Team
Provide information and completed freight quotes for sales orders of
large data center equipment up to $250,000 for customers in United
States and Canada using a variety of programs; requires knowledge of company
products and close contact with project coordinators.; provide up to 30
quotes per day.
Processed product returns (Customer Materials
Authorizations and Return Merchandise Authorizations) from direct and
retail accounts; entered returns in Oracle confirming pricing; if
necessary, researched sales orders to confirm purchase of returned
products and pricing; contacted customers regarding any issue
regarding return; interacted with warehouses regarding products
returned; required knowledge of company products and close interaction with
Pre-qualified IT customers for sales personnel,
generating almost $400,000.00 in actual sales from 2005 through
2007; recorded customer issues/complaints and ensured resolution
Southern RI Collaborative North
Kingstown, RI 11/2000-8/2003
Web Site; Group Purchasing; Administrative
Redesigned and maintained web site using FrontPage
2002, PhotoShop LE and some HTML.
Served as group purchasing agent for 7 school
districts, organizing bid lists and terms and requirements. Conferred
with vendors to obtain product information such as price, availability and
delivery schedule. Reviewed bid proposals, collated data and made
recommendations to school districts.
Maintained 3 educational library databases.
Kingston Computer Services/NOAA-NMFS/Other
Management Information Systems
built, and implemented MARMAP information system, world’s largest marine
and implemented data dictionary, simplifying variable naming conventions
data from project specifications and statements of problems/needs in order
to create and modify computer programs.
time estimates for completing projects.
specific input and output requirements such as forms of data input, how
data was to be summarized and formatted for analysis and reports.
and wrote code and standardized data entry computer programs
where all databases used similar access, menus and
Trained new computer users in operating system and relational DBMS
Wrote user and programmer guides as documentation of program
development and training tools.
Ø Created and
maintained financial records in Excel, creating monthly and annual budget
Interviewed candidates for computer programming openings.
Managed database, adding and retrieving data; performed 90% of
programming used to process data.
Converted all files from Macintosh onto Windows-based PC; advising on new
Goddard College Plainfield,
Ø Master of
Arts in Business with concentration in Management Information
Bachelor of Arts in Education.
Certification in Computer Programming, Accounting, Internet,
FrontPage, HTML, Customer Service and Call Center Training. Course
in Access. Training in Oracle