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Susan H. Koelb

33 Kingston Hill Court ● Kingston, RI 02881 ● 401-783-7594 ●



Skills Summary


● Responsible for design, programming and maintaining largest marine ecosystem database in the world

Provided Freight quotes for IT productsProcessed CMA/ RMA requests

Generated $400.000.00 in actual sales of IT products ● Provided customer service to IT clients

● Group purchasing agents for 7 school districts Extensive experience in relational database

● Hold both a BA and MA ● Excellent proofreading skills

● Taught operating system and computer courses ● Wrote technical and user manuals

● Proficient in Word, Excel, Lotus Notes, Computer programming, call center; some Oracle and Access




Professional Experience

APC by Schneider Electric                  West Kingston, RI        2/2005 present

Logistics; Product Returns; Customer Response Team

Provide information and completed freight quotes for sales orders of large data center equipment up to $250,000 for customers in United States and Canada using a variety of programs; requires knowledge of company products and close contact with project coordinators.; provide up to 30 quotes per day.

Processed product returns (Customer Materials Authorizations and Return Merchandise Authorizations) from direct and retail accounts; entered returns in Oracle confirming pricing; if necessary, researched sales orders to confirm purchase of returned products and pricing; contacted customers regarding any issue regarding return; interacted with warehouses regarding products returned; required knowledge of company products and close interaction with fulfillment coordinators.

 Pre-qualified IT customers for sales personnel, generating almost $400,000.00 in actual sales from 2005 through 2007; recorded customer issues/complaints and ensured resolution

Southern RI Collaborative    North Kingstown, RI   11/2000-8/2003

Web Site; Group Purchasing; Administrative  

Redesigned and maintained web site using FrontPage 2002, PhotoShop LE and some HTML.

Served as group purchasing agent for 7 school districts, organizing bid lists and terms and requirements. Conferred with vendors to obtain product information such as price, availability and delivery schedule. Reviewed bid proposals, collated data and made recommendations to school districts.

Maintained 3 educational library databases.

Kingston Computer Services/NOAA-NMFS/Other    Southern RI   11/1979-5/2001

Management Information Systems 

      Designed, built, and implemented MARMAP information system, worlds largest marine ecosystem database.

      Designed and implemented data dictionary, simplifying variable naming conventions and definitions.

      Converted data from project specifications and statements of problems/needs in order to create and modify computer programs.

      Prepared time estimates for completing projects.

      Learned specific input and output requirements such as forms of data input, how data was to be summarized and formatted for analysis and reports.

      Designed and wrote code and standardized data entry computer programs where all databases used similar access, menus and variables.

Trained new computer users in operating system and relational DBMS

Wrote user and programmer guides as documentation of program development and training tools.

      Created and maintained financial records in Excel, creating monthly and annual budget reports.

      Interviewed candidates for computer programming openings.

Managed database, adding and retrieving data; performed 90% of programming used to process data.

Converted all files from Macintosh onto Windows-based PC; advising on new

computer system




Goddard College    Plainfield, VT

      Master of Arts in Business with concentration in Management Information Systems.

Bachelor of Arts in Education.


Other EDucation

Certification in Computer Programming, Accounting, Internet, FrontPage, HTML, Customer Service and Call Center Training. Course in Access. Training in Oracle



 Susan Koelb | 33 Kingston Hill Court, Kingston, RI 02881 USA | T: 401-783-7594 | C: 401-932-3312 | email:
Susan Koelb 2008} all rights reserved